BOOKING AND PAYMENT POLICY
Initial Booking Deposit 25% of Package cost per person along with ID Proofs of travellers. Full payment has to be paid before 10 days prior to departure. For bookings less than 15 days prior to departure, full money is to be paid at the time of booking.
Note : Tickets, Hotel vouchers, Transport vouchers and Tour Documents would be issued 7 days prior to date of departure.
PACKAGE BOOKING POLICY
Initial Booking Deposit 25% of Package cost per person along with ID Proofs of travellers. Full payment has to be paid before 10 days prior to departure. For bookings less than 15 days prior to departure, full money is to be paid at the time of booking.
Note : Tickets, Hotel vouchers, Transport vouchers and Tour Documents would be issued 7 days prior to date of departure.
PACKAGE CANCELLATIONS POLICY
- 45 to 30 days prior to commencement of tour, cancellation fee,10 percent.
• 29 to 16 days prior to commencement of tour, cancellation fee, 50 percent.
• No refund for cancellation with less than 15 days.
TRANSPORT BOOKING POLICY
- Booking will be confirmed only on receipt of full payment. Booking made without payment will be held purely on tentative basis only. We may sell the same to other guest (s) without notice. We request you to keep track of the status of tentative bookings.
• 20% advance to confirmation transport service initially.
• 60% payment 30 days in advance.
• 20% on or before commencement of tour.
TRANSPORT CANCELLATIONS
- Prior to commencement of tour and counted from a working day.
• 45 to 30 days prior to commencement of tour, cancellation fee, 10 percent.
• 29 to 16 days prior to commencement of tour, cancellation fee, 25 percent.
• No refund for cancellation with less than 2 days.
PAYMENT MODE
Payments by online using our secured Net Banking / RTGS / NEFT/ Demand drafts to be payable in the name of “ Red Panda Vacations” On payment of the deposit amount you will be given an official receipt from Red Panda Vacations.
HOTEL BOOKING POLICY
- Booking will be confirmed only on receipt of full payment. Booking made without payment will be held purely on tentative basis only. We may sell the same to other guest (s) without notice. We request you to keep track of the status of tentative bookings.
• 25% advance to confirm a hotel.
• 75% payment 10 days in advance
Note : This may change for some properties and you need to check with us before booking them. Most of the wildlife lodges and Spa resorts insist for 100% payment for confirmation and also during peak period.
HOTEL CANCELLATIONS POLICY
- Prior to commencement of tour and counted from a working day.
• 45 to 30 days check in period, cancellation fee, 25 percent.
• 29 to 16 days check in period, cancellation fee, 50 percent.
• No refund for cancellation with less than 15 days.
TRANSPORT BOOKING POLICY
- Booking will be confirmed only on receipt of full payment. Booking made without payment will be held purely on tentative basis only. We may sell the same to other guest (s) without notice. We request you to keep track of the status of tentative bookings.
• 20% advance to confirmation transport service initially.
• 60% payment 30 days in advance.
• 20% on or before commencement of tour.
TRANSPORT CANCELLATIONS
- Prior to commencement of tour and counted from a working day.
• 45 to 30 days prior to commencement of tour, cancellation fee, 10 percent.
• 29 to 16 days prior to commencement of tour, cancellation fee, 25 percent.
• No refund for cancellation with less than 2 days.
AMENDMENTS / CANCELLATIONS
- If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including Health Issues, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover cancellation charges from the Client as above. Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation. The above-mentioned cancellation charges are applicable only against our Tours and optional tours published by Red Panda Vacations. If the client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways / hotel or the cancellation terms of respective third party. Red Panda Vacations is also liable to recover its service charges against booking and cancelling such services for the client.
REFUNDS
Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with the Company by way of NEFT / RTGS / Crossed cheque at the discretion of the company. It would at least take 15 days to process refunds. There is no refund payable for any unutilized services (e.g. meals, entrance fees, optional tours, hotels, transport and sightseeing etc,)
TRAVEL POLICY
- The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before tour ending. It shall be noted that for all purposes, it shall be the responsibility of the client to reach the place of commencement of the tour and register with the representative of the company at the appointed place, date and time.
• In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied.
• If a client avails pre – tour services or part thereof, or the air tickets (if booked under any offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre – tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
• The company reserves the right to withdraw tour membership of any client whose behaviour is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person.
• Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of THE COMPANY arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.
• It is a condition of Booking that the client takes out a Holiday Insurance. – Client may procure travel insurance (optional) at their own cost.
• The prices quoted in our website / brochure have been calculated at the rate prevailing at the time of publishing / printing. THE COMPANY reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.
• If no suit/action is brought against THE COMPANY within 7 days of the last day of the tour, THE COMPANY shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract.
• In case of publication of any travel scheme offering any discount or benefit by THE COMPANY, we shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
LIABILITY
- • In the event of THE COMPANY exercising its rights to amend or alter any tour or holiday advertised in their brochure/ itinerary after such tour or holiday has been booked, the Client shall have the right.
• To continue with the Tour or holiday as amended or altered or to accept any alternative tour or holiday, which the company may offer.
• In either of these above cases the client shall neither be entitled to nor THE COMPANY be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that the company is unable to conduct a particular tour, the company shall at its own discretion, refund the amount of the cost of the said tour to the client (after deducting the actual expenses incurred by the company on clients’ booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.
• The company shall, in no circumstances whatsoever be liable to the client traveling with him for:
• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.
• Any act, omission, default of any independent contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.
• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including wilful negligence on the part of any person.
• Loss of baggage by the airlines / coach / train.
• Overbooking of seats by the airline.
• Failure on the part of airline to accommodate passengers despite having confirmed tickets
• If in the event that the client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the client is not allowed/able to board the flight, the client shall not hold the company responsible for the same and no claim whatsoever can be made by the client against the company for refund or compensation.
• The company shall not be responsible and / or liable for any damages caused to the client due to reasons beyond the control of the company (Force Majeure / Vis Majeure). While enjoying the services provided by us, if any client’s acts or omission results in damage or loss to us / vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless the company its directors, managers / officers or such vendor from and against such claims.
SCOPE OF ACTIVITY
- We are Tours & Travel organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, Hotel, Transport or any other facility or service mentioned in this brochure/website. We take care in selecting all the ingredients in your holiday, but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or any injury, death, loss or damage which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, coach owner/ Transport operator who are the company’s independent contractors arising outside our normal selection and inspection process.
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